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Privacy Policy

How we collect, use, and protect your personal information

Last updated: October 9, 2025

1. Information We Collect

We collect information you provide directly to us, such as when you:

Create an account or fill out a form
Upload documents (Aadhar card, PAN card, bank statements, etc.)
Contact us for support or inquiries
Participate in surveys or feedback

Personal Information may include:

Name, email address, phone number
Date of birth and address
Government ID documents
Bank account and financial information
Profile pictures and other uploaded content

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process and manage your account
Verify your identity and prevent fraud
Communicate with you about our services
Comply with legal obligations
Process payments and financial transactions
Provide customer support
Analyze usage patterns and improve user experience

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following circumstances:

With service providers who assist us in operating our platform
When required by law or to protect our rights
In connection with a business transfer or acquisition
With your explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data
Secure server infrastructure
Regular security audits
Access controls and authentication
Regular backups and disaster recovery

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data
Objection: Object to processing of your information
Restriction: Request restriction of processing

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. Cookies help us remember your preferences, analyze site usage, and provide personalized content. You can control cookie settings through your browser preferences.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer

Email: arulenergyindia@gmail.com

Phone: +91-98765 43210

Address: Arul India, Shirala, Maharashtra, India

Your privacy is important to us. We are committed to protecting and respecting your personal information.

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